Client Services Associate I – Office with Flex – Bangalore
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.What you will be doing
- Acting as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
- Coordinating and facilitating client meetings, including scheduling, agenda preparation, and documentation.
- Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention.
Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently.
- Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence.
Your profile
- Bachelor’s degree in Business Administration, Communication, or a related field preferred.
- Previous experience in customer service, client relations, or a similar role is advantageous.
- Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
Apply : https://careers.iconplc.com/job/client-services-associate-i-in-india-bangalore-jid-40309